Compare HeyBubble and 8x8 Contact Center - Jun 2022

Shlomi LaviShlomi Lavi / Jun 19, 2022

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Bottom Line: Which is Better - HeyBubble or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than HeyBubble, and 8x8 Contact Center is rated higher (93/100) than HeyBubble (83/100). 8x8 Contact Center offers users more features (14) than HeyBubble (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

HeyBubble Vs. 8x8, INC

HeyBubble: Headquartered in SoHo, New York, HeyBubble was created with the sole purpose to improve interactions between visitors and a websites staff, increase relationships with potential customers, and create trust through interactions. Our tools reflect how much we are involved in bringing humanity to online transactions. HeyBubble will evolve regularly; w...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? HeyBubble or 8x8 Contact Center?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HeyBubble and 8x8 Contact Center.

HeyBubble price starts at $12 per agent/month , On a scale between 1 to 10 HeyBubble is rated 2, which is much lower than the average cost of Chat software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: HeyBubble cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared HeyBubble Vs. 8x8 Contact Center based on some of the most important and required Chat features.

HeyBubble: We are still working to collect the list of features for HeyBubble.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

HeyBubble's typical customers include: Small businesses and start ups, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.



HeyBubble

ITQlick rating
(2.8/5)

starts at $12 per agent/month

HeyBubble is a growing cloud-based CRM software, it is designed to support small and medium size business. HeyBubble received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5)...

Categories: Banking CRM, Casino CRM, Customer Service, Healthcare CRM.

8x8 Contact Center

ITQlick rating
(3.9/5)

starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

HeyBubble: 0 Features

We are working to collect the list of features

8x8 Contact Center: 14 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Virtual Call Center Support
Call Recording
Virtual Call Center Support
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
HeyBubble
ITQlick rating
2.8/5
Score
83/100
Pricing
2/10
License pricing
$12 per agent/month
Functionality
12
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.