Shlomi Lavi /
Jun 19, 2022
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Bottom Line: Which is Better - HeyBubble or 8x8 Contact Center?
8x8 Contact Center is more expensive to implement (TCO) than HeyBubble, and 8x8 Contact Center is rated higher (93/100) than HeyBubble (83/100). 8x8 Contact Center offers users more features (14) than HeyBubble (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
HeyBubble Vs. 8x8, INC
HeyBubble: Headquartered in SoHo, New York, HeyBubble was created with the sole purpose to improve interactions between visitors and a websites staff, increase relationships with potential customers, and create trust through interactions. Our tools reflect how much we are involved in bringing humanity to online transactions. HeyBubble will evolve regularly; w...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? HeyBubble or 8x8 Contact Center?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HeyBubble and 8x8 Contact Center.
HeyBubble price starts at $12 per agent/month , On a scale between 1 to 10 HeyBubble is rated 2, which is much lower than the average cost of Chat software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: HeyBubble cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared HeyBubble Vs. 8x8 Contact Center based on some of the most important and required Chat features.
HeyBubble: We are still working to collect the list of features for HeyBubble.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
HeyBubble's typical customers include: Small businesses and start ups, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.