Compare HotSchedules and Mhelpdesk - May 2022

Shlomi LaviShlomi Lavi / May 26, 2022

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Bottom Line: Which is Better - HotSchedules or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than HotSchedules, and Mhelpdesk is rated higher (95/100) than HotSchedules (88/100). HotSchedules offers users more features (16) than Mhelpdesk (15).

Looking for the right Booking and scheduling solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

HotSchedules Vs. Mhelpdesk

HotSchedules: Our Co-Founders, Ray Pawlikowski and David Cantu came up with the idea for HotSchedules while working at PF Chang’s together. Ray was the bartender and David was the manager. When a college project had Ray building a web site, he decided to use it to address one of the restaurant’s primary pain points – communicating the employee schedule. Manager...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? HotSchedules or Mhelpdesk?

The real total cost of ownership (TCO) of Booking and scheduling software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HotSchedules and Mhelpdesk.

HotSchedules price starts at $49 per month , On a scale between 1 to 10 HotSchedules is rated 2, which is much lower than the average cost of Booking and scheduling software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Booking and scheduling software cost.

Bottom line: Mhelpdesk is more expensive than HotSchedules.

Which software includes more/better features?

We've compared HotSchedules Vs. Mhelpdesk based on some of the most important and required Booking and scheduling features.

HotSchedules: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Benefits Administration, Employee Self-Service, HR Management, Timesheet, Automated Scheduling, Document Templates, Email Integration, Employee Database.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

The product is focused on the restaurant industry addressing both large franchises as well as single restaurants. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.



HotSchedules

ITQlick rating
(4.3/5)

starts at $49 per month

HotSchedules offers an employee scheduling solution. The software includes web based scheduling, an employee communications platform, as well as integration with POS systems for advanced sales forecasting. H...

Categories: FS Inventory Management, Employee Scheduling, HR Analytics, HR Department.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

HotSchedules: 16 Features

Benefits Administration
Employee Self-Service
HR Management
Timesheet
Automated Scheduling
Document Templates
Email Integration
Employee Database
Group Scheduling
Helper Applications
Instant Messaging
Multi-Location Support
Remote Access
Sales Reporting
Travel Management
User Access Controls

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
HotSchedules
ITQlick rating
4.3/5
Score
88/100
Pricing
2/10
License pricing
$49 per month
Functionality
26
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
MINDBODY
ITQlick rating
3.9/5
Score
94/100
Pricing
8/10
License pricing
$159 per month
Functionality
11
SERVICE ...
ITQlick rating
3.6/5
Score
90/100
Pricing
5.8/10
License pricing
$795 per license
Functionality
7
Full Sla...
ITQlick rating
4.5/5
Score
89/100
Pricing
6.8/10
License pricing
$29.95 per user/month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.