Shlomi Lavi /
Jun 30, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - HP Service or TeamSupport?
HP Service is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than HP Service (76/100). TeamSupport offers users more features (15) than HP Service (0). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
HP Enterprise Services Vs. TeamSupport
HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who is more expensive? HP Service or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HP Service and TeamSupport.
HP Service price starts at $50 per user/month , On a scale between 1 to 10 HP Service Manager is rated 6, which is similar to the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: HP Service is more expensive than TeamSupport.
Which software includes more/better features?
We've compared HP Service Vs. TeamSupport based on some of the most important and required Help Desk features.
HP Service: We are still working to collect the list of features for HP Service.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. This program is aimed at the companies that know their product, but are still eager to please those their clients.