Compare HP Service and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - HP Service or Zendesk?

HP Service is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than HP Service (76/100). Zendesk offers users more features (23) than HP Service (0). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

HP Enterprise Services Vs. Zendesk

HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? HP Service or Zendesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HP Service and Zendesk.

HP Service price starts at $50 per user/month , On a scale between 1 to 10 HP Service Manager is rated 6, which is similar to the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: HP Service is more expensive than Zendesk.

Which software includes more/better features?

We've compared HP Service Vs. Zendesk based on some of the most important and required Help Desk features.

HP Service: We are still working to collect the list of features for HP Service.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.