Compare Huawei and SolarWinds Service Desk - Dec 2022

Shlomi LaviShlomi Lavi / Dec 11, 2022

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Bottom Line: Which is Better - Huawei or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Huawei, and SolarWinds Service Desk is rated higher (94/100) than Huawei (86/100). SolarWinds Service Desk offers users more features (18) than Huawei (5).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Huawei Technologies Vs. Samanage

Huawei Technologies: Huawei is a global leader of ICT solutions. Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers. Our telecom network equipment, IT products and solutions, and smart devices are used in 170 countries and regions. Huawei ranked ...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Huawei eSpace or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Huawei eSpace and SolarWinds.

Huawei eSpace price starts at $50 per month , On a scale between 1 to 10 Huawei eSpace is rated 2, which is much lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: SolarWinds is more expensive than Huawei eSpace.

Which software includes more/better features?

We've compared Huawei Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.

Huawei eSpace: Mobile Access, Fixed Asset Management, Scheduling, Preventive Maintenance, Work Order Management.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

The software is a useful solution for small and medium businesses as well as large enterprises all over the world. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.



Huawei eSpace

ITQlick rating
(4.4/5)

starts at $50 per month

eSpace is a business VoIP solution for businesses of all sizes. It offers such capabilities as call transfers over WiFi, routing of incoming calls, voicemail support, and others. The software was design...

Categories: Fixed Asset Management, Business Phone Systems, Call Monitoring, Cloud PBX.

SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $19 per technician/month

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty, Feedback Management.

Compare specifications

Compare features

Huawei eSpace: 5 Features

Mobile Access
Fixed Asset Management
Scheduling
Preventive Maintenance
Work Order Management

SolarWinds: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Huawei
ITQlick rating
4.4/5
Score
86/100
Pricing
2.2/10
License pricing
$50 per month
Functionality
23
Review
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.