Compare Humach Interaction Engine and nextiva app - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Humach Interaction Engine or nextiva app?

Humach Interaction Engine is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Humach Interaction Engine (80/100). nextiva app offers users more features (16) than Humach Interaction Engine (0). There is a clear winner in this case and it is nextiva app!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WS Live, LLC d.b.a. Humach. Vs. Nextiva

WS Live, LLC d.b.a. Humach.: Humach is a team of visionaries, tech enthusiasts and operational mavens who want to surprise you and your customers with exceptional service. We have the people and technology to take you where you want to go–to serve your customers the way they want to be served–and make work more productive for agents and employees. We created Humach to radica...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Humach Interaction Engine or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Humach Interaction Engine and Nextiva Hosted Call Center.

Humach Interaction Engine accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Humach Interaction Engine is rated 6, which is similar to the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Humach Interaction Engine is more expensive than Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared Humach Interaction Engine Vs. nextiva app based on some of the most important and required Call Center features.

Humach Interaction Engine: We are still working to collect the list of features for Humach Interaction Engine.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Humach Interaction Engine has the typical customers that engage in the operation of small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management. Nextiva is ideal for little firms and also large call facilities.