Compare IBM Emptoris Rivermine Telecom Expense and Nuance IVR - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - IBM Emptoris Rivermine Telecom Expense or Nuance IVR?

IBM Emptoris Rivermine Telecom Expense is more expensive to implement (TCO) than Nuance IVR, and Nuance IVR is rated higher (92/100) than IBM Emptoris Rivermine Telecom Expense (62/100). IBM Emptoris Rivermine Telecom Expense offers users more features (12) than Nuance IVR (3).

Looking for the right Communications solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

IBM Vs. Nuance

IBM: International Business Machines Corporation, or IBM, is an American corporation. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Who is more expensive? IBM Emptoris Rivermine Telecom Expense or Nuance IVR?

The real total cost of ownership (TCO) of Communications software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IBM Emptoris Rivermine Telecom Expense and Nuance IVR.

IBM Emptoris Rivermine Telecom Expense price starts at $5,199 per user/year , On a scale between 1 to 10 IBM Emptoris Rivermine Telecom Expense Management is rated 10, which is much higher than the average cost of Communications software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 IBM Emptoris Rivermine Telecom Expense Management is rated 10, which is much higher than the average cost of Communications software.

Bottom line: IBM Emptoris Rivermine Telecom Expense is more expensive than Nuance IVR.

Which software includes more/better features?

We've compared IBM Emptoris Rivermine Telecom Expense Vs. Nuance IVR based on some of the most important and required Communications features.

IBM Emptoris Rivermine Telecom Expense: this software is considered "feature-rich" with more than 10 important features, here is a partial list: CTI (Computer Telephony Integration), Clause Libraries, Configurable Reports, Contract Compliance, Contract Deliverables, Contract Expirations, Contract Renewals, Dashboard.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

IBM Emptoris Rivermine Telecom Expense's typical customers include: Medium and large size businesses, The software has mainly been designed for small and medium businesses with no restriction of industrial background.