Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - ICTBroadcast or 8x8 Contact Center?
ICTBroadcast is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than ICTBroadcast (77/100). 8x8 Contact Center offers users more features (14) than ICTBroadcast (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ICT Innovations Vs. 8x8, INC
ICT Innovations: ICT Innovations is focused to provide open source based solutions and services to small business owners (SMB) , Internet telephony service providers (ITSP) and Telecom Operators in the area of information and Communication Technologies. ICT Innovations fulfills requirements of his valued customers with professional approach enabling them to find n...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? ICTBroadcast or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ICTBroadcast and 8x8 Contact Center.
ICTBroadcast price starts at $20 per license , On a scale between 1 to 10 ICTBroadcast is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: ICTBroadcast is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared ICTBroadcast Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
ICTBroadcast: Lead Management, Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
ICTBroadcast's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.