Compare Inbenta and KMS Lighthouse - Feb 2022

Shlomi LaviShlomi Lavi / Feb 09, 2022

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Bottom Line: Which is Better - Inbenta or KMS Lighthouse?

Inbenta is more expensive to implement (TCO) than KMS Lighthouse, and KMS Lighthouse is rated with the same score (79/100) as Inbenta (79/100).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Inbenta Vs. KMS lighthouse

Inbenta: Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answers right away based on the meaning of their questio...

KMS lighthouse: ...

Who is more expensive? Inbenta or KMS Lighthouse?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Inbenta and KMS Lighthouse.

Inbenta accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Inbenta is rated 8, which is higher than the average cost of Knowledge Management software. KMS Lighthouse price starts at $25 per user/month , When comparing KMS Lighthouse to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.

Bottom line: Inbenta is more expensive than KMS Lighthouse.

Which software includes more/better features?

We've compared Inbenta Vs. KMS Lighthouse based on some of the most important and required Knowledge Management features.

Inbenta: We are still working to collect the list of features for Inbenta.

KMS Lighthouse: We are still working to collect the list of features for KMS Lighthouse.

Target customer size

Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, self-service solution that can reduce incoming customer support tickets and cart abandonment rates. and KMS Lighthouse's target customer size include: Small businesses and start ups.

Inbenta

ITQlick rating
(2.8/5)

Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time...

Categories: Data Analysis Tools, Mobile, Content Management, Document Management.

KMS Lighthouse

ITQlick rating
(4.5/5)

starts at $25 per user/month

KMS Lighthouse is an on-premise and cloud-hosted customer relationship system that incorporates contact center knowledge and sales management tools in a single platform. The software solution enables customer c...

Categories: CRM, Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Compare specifications

Compare features

Inbenta: 0 Features

We are working to collect the list of features

KMS Lighthouse: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Inbenta
ITQlick rating
2.8/5
Score
79/100
Pricing
9/10
License pricing
Pricing not available
Functionality
22
Compare
KMS Ligh...
ITQlick rating
4.5/5
Score
79/100
Pricing
7.4/10
License pricing
$25 per user/month
Functionality
14
Yext
ITQlick rating
3.3/5
Score
91/100
Pricing
6.4/10
License pricing
$199 per year
Functionality
3
Review
KnowledgeOwl
ITQlick rating
4.7/5
Score
89/100
Pricing
2/10
License pricing
$79 per month
Functionality
7
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.