Compare Inbenta and SmartSupport - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Inbenta or SmartSupport?

Inbenta is more expensive to implement (TCO) than SmartSupport, and Inbenta is rated higher (79/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than Inbenta (0).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Inbenta Vs. Safeharbor Knowledge Solutions

Inbenta: Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answers right away based on the meaning of their questio...

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Who is more expensive? Inbenta or SmartSupport?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Inbenta and SmartSupport.

Inbenta accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Inbenta is rated 8, which is higher than the average cost of Knowledge Management software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Knowledge Management software cost.

Bottom line: Inbenta cost is around the same cost of SmartSupport.

Which software includes more/better features?

We've compared Inbenta Vs. SmartSupport based on some of the most important and required Knowledge Management features.

Inbenta: We are still working to collect the list of features for Inbenta.

SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, self-service solution that can reduce incoming customer support tickets and cart abandonment rates. SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.