Compare Inbenta and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Inbenta or Zoho CRM?

Inbenta is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Inbenta (79/100). Zoho CRM offers users more features (16) than Inbenta (0). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Inbenta Vs. Zoho

Inbenta: Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answers right away based on the meaning of their questio...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Inbenta or Zoho CRM?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Inbenta and Zoho CRM.

Inbenta accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Inbenta is rated 8, which is higher than the average cost of Knowledge Management software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: Inbenta is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared Inbenta Vs. Zoho CRM based on some of the most important and required Knowledge Management features.

Inbenta: We are still working to collect the list of features for Inbenta.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, self-service solution that can reduce incoming customer support tickets and cart abandonment rates. Zoho CRM is focused on startup to medium firms in different markets.