Compare IncidentMonitor and Lessons - May 2022

Shlomi LaviShlomi Lavi / May 23, 2022

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Bottom Line: Which is Better - IncidentMonitor or Lessons?

IncidentMonitor is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than IncidentMonitor (78/100). Lessons offers users more features (5) than IncidentMonitor (0). There is a clear winner in this case and it is Lessons!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Monitor 24-7 Inc. Vs. Secutor Solutions LLC

Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

Who is more expensive? IncidentMonitor or Lessons Learned Database?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IncidentMonitor and Lessons Learned Database.

IncidentMonitor price starts at $36 per feature/month , On a scale between 1 to 10 IncidentMonitor is rated 4, which is lower than the average cost of Help Desk software. Lessons Learned Database price starts at $8 per user/month , When comparing Lessons Learned Database to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: IncidentMonitor is more expensive than Lessons Learned Database.

Which software includes more/better features?

We've compared IncidentMonitor Vs. Lessons based on some of the most important and required Help Desk features.

IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

Target customer size

IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT. The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers.

IncidentMonitor

ITQlick rating
(4/5)

starts at $36 per feature/month

IncidentMonitor is both cloud-based as well as an on-premise help desk that is designed to help businesses communicate with their customers in case of any incidence that requires the attention of the business. ...

Categories: Billing & Invoicing, CRM, Banking CRM, Casino CRM.

Lessons Learned Database

ITQlick rating
(4.5/5)

starts at $8 per user/month

Lessons Learned Database is a Help Desk software created for small companies. Its key features include data management, collaboration tools, event management, lesson categorizing, forms management, training ma...

Categories: Fixed Asset Management, Accounts Receivable, Construction Online Project Management, Construction Project Management, Content Management.

Compare specifications

Compare features

IncidentMonitor: 0 Features

We are working to collect the list of features

Lessons Learned Database: 5 Features

Workforce Management
Project Management
Issue Management
Project Portfolio Management
Collaboration Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
IncidentMonitor
ITQlick rating
4/5
Score
78/100
Pricing
4/10
License pricing
$36 per feature/month
Functionality
19
Compare
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.