Shlomi Lavi /
May 23, 2022
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Bottom Line: Which is Better - IncidentMonitor or Lessons?
IncidentMonitor is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than IncidentMonitor (78/100). Lessons offers users more features (5) than IncidentMonitor (0). There is a clear winner in this case and it is Lessons!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Monitor 24-7 Inc. Vs. Secutor Solutions LLC
Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...
Secutor Solutions LLC: OUR MISSION
Provide superior services and products for the discovery, capture, management and reuse of knowledge.
Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.
Who is more expensive? IncidentMonitor or Lessons Learned Database?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IncidentMonitor and Lessons Learned Database.
IncidentMonitor price starts at $36 per feature/month , On a scale between 1 to 10 IncidentMonitor is rated 4, which is lower than the average cost of Help Desk software. Lessons Learned Database price starts at $8 per user/month , When comparing Lessons Learned Database to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: IncidentMonitor is more expensive than Lessons Learned Database.
Which software includes more/better features?
We've compared IncidentMonitor Vs. Lessons based on some of the most important and required Help Desk features.
IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.
Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.
Target customer size
IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT. The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers.