Compare IncidentMonitor and Vivantio Pro - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - IncidentMonitor or Vivantio Pro?

Vivantio Pro is more expensive to implement (TCO) than IncidentMonitor, and IncidentMonitor is rated higher (78/100) than Vivantio Pro (75/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Monitor 24-7 Inc. Vs. Vivantio

Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

Who is more expensive? IncidentMonitor or Vivantio Pro?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IncidentMonitor and Vivantio Pro.

IncidentMonitor price starts at $36 per feature/month , On a scale between 1 to 10 IncidentMonitor is rated 4, which is lower than the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: IncidentMonitor cost is around the same cost of Vivantio Pro.

Which software includes more/better features?

We've compared IncidentMonitor Vs. Vivantio Pro based on some of the most important and required Help Desk features.

IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

Target customer size

IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT. and Vivantio Pro's target customer size include: Small, medium and large size businesses.