Compare inConcert Allegro and CenterWare Inbound - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - inConcert Allegro or CenterWare Inbound?

CenterWare Inbound is more expensive to implement (TCO) than inConcert Allegro, and CenterWare Inbound is rated higher (91/100) than inConcert Allegro (81/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inConcert Vs. Nuxiba Technologies

inConcert: inConcert develops technology that incorporates profound contact center business and operation knowledge gathered during more than 15 years of successful implementations. We also provide consulting and professional services adhering to the best practices in the industry. This allows us to deliver highly customized solutions, hosted either in your o...

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Who is more expensive? inConcert Allegro or CenterWare Inbound?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inConcert Allegro and CenterWare Inbound.

inConcert Allegro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inConcert Allegro is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inConcert Allegro is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: CenterWare Inbound is more expensive than inConcert Allegro.

Which software includes more/better features?

We've compared inConcert Allegro Vs. CenterWare Inbound based on some of the most important and required Call Center features.

inConcert Allegro: We are still working to collect the list of features for inConcert Allegro.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Target customer size

inConcert Allegro's typical customers include: Medium and large size businesses, and CenterWare Inbound's target customer size include: Medium and large size businesses.