Compare inConcert Allegro and Intermedia Contact Center - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - inConcert Allegro or Intermedia Contact Center?

inConcert Allegro is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than inConcert Allegro (81/100). Intermedia Contact Center offers users more features (5) than inConcert Allegro (0). There is a clear winner in this case and it is Intermedia Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inConcert Vs. Telax Hosted Call Center

inConcert: inConcert develops technology that incorporates profound contact center business and operation knowledge gathered during more than 15 years of successful implementations. We also provide consulting and professional services adhering to the best practices in the industry. This allows us to deliver highly customized solutions, hosted either in your o...

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? inConcert Allegro or Telax Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inConcert Allegro and Telax Hosted Call Center.

inConcert Allegro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inConcert Allegro is rated 2, which is much lower than the average cost of Call Center software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: inConcert Allegro cost is around the same cost of Telax Hosted Call Center.

Which software includes more/better features?

We've compared inConcert Allegro Vs. Intermedia Contact Center based on some of the most important and required Call Center features.

inConcert Allegro: We are still working to collect the list of features for inConcert Allegro.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

inConcert Allegro's typical customers include: Medium and large size businesses, Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.