Compare NICE CXone and Aceyus Call Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or Aceyus Call Center?

Aceyus Call Center is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than Aceyus Call Center (85/100). Aceyus Call Center offers users more features (5) than NICE CXone (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. ACEYUS

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence. Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.

Who is more expensive? NICE CXone or Aceyus Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and Aceyus Call Center.

NICE CXone price starts at $90 per user/month , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Aceyus Call Center is more expensive than NICE CXone.

Which software includes more/better features?

We've compared NICE CXone Vs. Aceyus Call Center based on some of the most important and required Call Center features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management.