Compare NICE CXone and Advisor - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or Advisor?

Advisor is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than Advisor (82/100). Advisor offers users more features (5) than NICE CXone (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. dezide

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

dezide: Dezide was founded in 2001 by former employees of Hewlett-Packard R&D. Since then we have worked on developing the world’s leading software for guided troubleshooting, using the newest research and technology to create highly user-friendly and efficient solutions. Our software is patented. Vision: to provide the best software for guided troub...

Who is more expensive? NICE CXone or Advisor?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and Advisor.

NICE CXone price starts at $90 per user/month , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. Advisor price starts at $49 per user/month , When comparing Advisor to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Advisor is more expensive than NICE CXone.

Which software includes more/better features?

We've compared NICE CXone Vs. Advisor based on some of the most important and required Call Center features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

Advisor: Knowledge Base/FAQ, Self Service Portal, Call Center, Team Collaboration, Content Management.

Target customer size

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. Customers of the software include businesses of all sizes and a variety of types.