Compare NICE CXone and Dialer360 - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or Dialer360?

NICE CXone is more expensive to implement (TCO) than Dialer360, and NICE CXone is rated higher (88/100) than Dialer360 (82/100). Dialer360 offers users more features (5) than NICE CXone (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. Dialer360

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Dialer360: Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You ...

Who is more expensive? NICE CXone or Dialer360?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and Dialer360.

NICE CXone price starts at $90 per user/month , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. Dialer360 price starts at $100 per license , When comparing Dialer360 to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: NICE CXone cost is around the same cost of Dialer360.

Which software includes more/better features?

We've compared NICE CXone Vs. Dialer360 based on some of the most important and required Call Center features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

Dialer360: Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.

Target customer size

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. and Dialer360's target customer size include: Small, medium and large size businesses.