Compare NICE CXone and iNexus - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or iNexus?

NICE CXone is more expensive to implement (TCO) than iNexus, and NICE CXone is rated higher (88/100) than iNexus (79/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. NexInteractive

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

NexInteractive: NexInteractive was founded by two technology visionaries, who have developed telephony platforms for several of the top 10 dialer CRM call center technology companies in the World. They are the original authors of “Prospector” a dialer telephony engine that’s in over 800 call centers worldwide. Inventors of the VOIP “PARAGON” Softphone, and Creator...

Who is more expensive? NICE CXone or iNexus?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and iNexus.

NICE CXone price starts at $90 per user/month , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. iNexus price starts at $49 per month , When comparing iNexus to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: NICE CXone cost is around the same cost of iNexus.

Which software includes more/better features?

We've compared NICE CXone Vs. iNexus based on some of the most important and required Call Center features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

iNexus: We are still working to collect the list of features for iNexus.

Target customer size

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. The software is a useful solution for businesses of all sizes and a wide range of types.