inContact Vs nextiva app (Sep 2021)

Shlomi LaviShlomi Lavi / Sep 08, 2021

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Bottom Line: Which is Better - inContact or nextiva app?

nextiva app is more expensive to implement (TCO) than inContact, nextiva app is rated higher (99/100) than inContact (88/100). nextiva app offers more features (16) to their users than inContact (0).

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How inContact compares with Nextiva ?

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who's more expensive? inContact or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for inContact and Nextiva Hosted Call Center.

inContact price starts at $100 per user/month , on a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $18.95 per user/month , when comparing Nextiva Hosted Call Center to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: inContact cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared inContact Vs. nextiva app based on some of the most important and required Call Center features. inContact: We are still working to collect the list of features for inContact. Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

The majority of the users of inContact Cloud Contact Center are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. Nextiva is ideal for little firms and also large call facilities.

inContact

ITQlick rating
(3.2/5)

starts at $100 per user/month

The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.

Categories: Call Monitoring, Call Recording, Call Center, Call Center Workforce Management.

nextiva app

ITQlick rating
(4.5/5)

starts at $18.95 per user/month

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...

Categories: Call Center, Customer Relationship Management, Self-Service Portal, Marketing Automation.

Compare specifications

Compare features

inContact: 0 Features

We are working to collect the list of features

Nextiva Hosted Call Center: 16 Features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)
Real Time Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
inContact
ITQlick rating
3.2/5
Score
88/100
Pricing
3.4/10
License pricing
$100 per user/month
Functionality
4
Compare
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.