Compare NICE CXone and QueueMetrics - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or QueueMetrics?

NICE CXone is more expensive to implement (TCO) than QueueMetrics, and NICE CXone is rated higher (88/100) than QueueMetrics (85/100). QueueMetrics offers users more features (5) than NICE CXone (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. Loway

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Loway: Since 2004 we are leading the way in the development of advanced software solutions for the Asterisk PBX, setting up modern standards for call center performance measurement.

Who is more expensive? NICE CXone or QueueMetrics?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and QueueMetrics.

NICE CXone price starts at $90 per user/month , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. QueueMetrics price starts at $500 per year , When comparing QueueMetrics to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: NICE CXone cost is around the same cost of QueueMetrics.

Which software includes more/better features?

We've compared NICE CXone Vs. QueueMetrics based on some of the most important and required Call Center features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. and QueueMetrics's target customer size include: Large business.