Compare inContact vs TouchStar Dialler

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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inContact
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$100 per user/month
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review

inContact Vs. TouchStar Dialler: Which is better?

Shlomi Lavi / Feb 09, 2020

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant. Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solutions we provide can play a critical part in the success of your business, which is why our solutions add value and save you money. Not only do Daviker provide complete solutions that are tailored to your needs, we will support your Contact Centre business every step of the way from our UK-based Customer Service Support team. You will have a dedicated Account Manager and full assistance from qualified engineers who are knowledgeable, friendly, helpful and committed to providing quality customer service and fully inclusive training programs.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for inContact TCO and TouchStar Dialler total cost to help with the total cost of ownership calculation.

inContact price Starting from $100 per user/month , on a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: inContact cost is around the same cost of TouchStar Dialler.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared inContact Vs. TouchStar Dialler based on some of the most important and required Call Center features.
inContact: We are still working to collect the list of features of inContact. .
TouchStar Dialler list of features include the following: We are still working to collect the list of features of TouchStar Dialler.

Target customer size

The majority of the users of inContact Cloud Contact Center are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. and TouchStar Dialler's target customer size include: Small business, Medium business.

inContact

ITQlick rating
(3.2/5)

Starting from $100 per user/month

The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.

Categories: Call Monitoring, Call Recording, Call Center, Call Center Workforce Management.

TouchStar Dialler

ITQlick rating
(4.4/5)

TouchStar Dialer is a predictive dialer software that provides detailed management information which will allow contact center staff to easily assess data that is performing in real time. TouchStar Dialer has i...

Categories: Performance Management, Auto Dialer / Predictive Dialer, Call Recording, IVR, Call Center.

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Compare specifications

inContact Specifications

Name: inContact
Company: inContact
Address Salt Lake City, Midvale, UT 84047
Website:https://www.niceincontact.com/call-center-resource-finder/incontact-cloud-contact-center-solution
Platforms: Desktop, Mobile

TouchStar Dialler Specifications

Name: TouchStar Dialler
Company: Daviker Group
Address Ardwick, Greater Manchester M12 4JD, United Kingdom
Platforms: Desktop, Cloud

Compare features

inContact: 0 Features

We are working to collect the list of features

TouchStar Dialler: 0 Features

We are working to collect the information