Shlomi Lavi /
Feb 12, 2022
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Bottom Line: Which is Better - Incontact 2-0 or Incontact 2-0?
Incontact 2-0 is more expensive to implement (TCO) than Incontact 2-0, and Incontact 2-0 is rated with the same score (78/100) as Incontact 2-0 (78/100). Both tools offer the same amount of features.
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
inContact Vs. inContact
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Who is more expensive? Incontact 2-0 or Incontact Platform 2-0?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Incontact 2-0 and Incontact Platform 2-0.
Incontact 2-0 price starts at $100 per month , On a scale between 1 to 10 Incontact Platform 2-0 is rated 2, which is much lower than the average cost of Help Desk software. Incontact Platform 2-0 price starts at $100 per month , When comparing Incontact Platform 2-0 to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Incontact 2-0 cost is around the same cost of Incontact Platform 2-0.
Which software includes more/better features?
We've compared Incontact 2-0 Vs. Incontact 2-0 based on some of the most important and required Help Desk features.
Incontact 2-0: Customer Survey, Reporting.
Incontact Platform 2-0: Customer Survey, Reporting.
Target customer size
Incontact 2-0's typical customers include: Medium and large size businesses, and Incontact Platform 2-0's target customer size include: Medium and large size businesses.