Compare Incontact 2-0 and Incontact 2-0 - Feb 2022

Shlomi LaviShlomi Lavi / Feb 12, 2022

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Bottom Line: Which is Better - Incontact 2-0 or Incontact 2-0?

Incontact 2-0 is more expensive to implement (TCO) than Incontact 2-0, and Incontact 2-0 is rated with the same score (78/100) as Incontact 2-0 (78/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. inContact

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? Incontact 2-0 or Incontact Platform 2-0?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Incontact 2-0 and Incontact Platform 2-0.

Incontact 2-0 price starts at $100 per month , On a scale between 1 to 10 Incontact Platform 2-0 is rated 2, which is much lower than the average cost of Help Desk software. Incontact Platform 2-0 price starts at $100 per month , When comparing Incontact Platform 2-0 to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Incontact 2-0 cost is around the same cost of Incontact Platform 2-0.

Which software includes more/better features?

We've compared Incontact 2-0 Vs. Incontact 2-0 based on some of the most important and required Help Desk features.

Incontact 2-0: Customer Survey, Reporting.

Incontact Platform 2-0: Customer Survey, Reporting.

Target customer size

Incontact 2-0's typical customers include: Medium and large size businesses, and Incontact Platform 2-0's target customer size include: Medium and large size businesses.

Incontact 2-0

ITQlick rating
(4.1/5)

starts at $100 per month

inContact Platform 2-0 is now NICE inContact software which is a Cloud-based Contact Center Software solution modeled to serve businesses of any scope. The platform enables users to connect with their customer...

Categories: Call Center, Help Desk.

Incontact 2-0

ITQlick rating
(4.1/5)

starts at $100 per month

inContact Platform 2-0 is now NICE inContact software which is a Cloud-based Contact Center Software solution modeled to serve businesses of any scope. The platform enables users to connect with their customer...

Categories: Call Center, Help Desk.

Compare specifications

Compare features

Incontact 2-0: 2 Features

Customer Survey
Reporting

Incontact Platform 2-0: 2 Features

Customer Survey
Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Incontac...
ITQlick rating
4.1/5
Score
78/100
Pricing
3.4/10
License pricing
$100 per month
Functionality
4
Compare
Incontac...
ITQlick rating
4.1/5
Score
78/100
Pricing
3.4/10
License pricing
$100 per month
Functionality
4
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.