Compare iNexus and USAN IVR - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - iNexus or USAN IVR?

USAN IVR is more expensive to implement (TCO) than iNexus, and USAN IVR is rated higher (89/100) than iNexus (79/100). USAN IVR offers users more features (3) than iNexus (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NexInteractive Vs. USAN INC

NexInteractive: NexInteractive was founded by two technology visionaries, who have developed telephony platforms for several of the top 10 dialer CRM call center technology companies in the World. They are the original authors of “Prospector” a dialer telephony engine that’s in over 800 call centers worldwide. Inventors of the VOIP “PARAGON” Softphone, and Creator...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? iNexus or USAN IVR?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for iNexus and USAN IVR.

iNexus price starts at $49 per month , On a scale between 1 to 10 iNexus is rated 2, which is much lower than the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: USAN IVR is more expensive than iNexus.

Which software includes more/better features?

We've compared iNexus Vs. USAN IVR based on some of the most important and required Call Center features.

iNexus: We are still working to collect the list of features for iNexus.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software is a useful solution for businesses of all sizes and a wide range of types. and USAN IVR's target customer size include: Small business, Large business.