Compare iNexus and Vocalcom - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - iNexus or Vocalcom?

Vocalcom is more expensive to implement (TCO) than iNexus, and iNexus is rated higher (79/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than iNexus (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NexInteractive Vs. Vocalcom

NexInteractive: NexInteractive was founded by two technology visionaries, who have developed telephony platforms for several of the top 10 dialer CRM call center technology companies in the World. They are the original authors of “Prospector” a dialer telephony engine that’s in over 800 call centers worldwide. Inventors of the VOIP “PARAGON” Softphone, and Creator...

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Who is more expensive? iNexus or Vocalcom Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for iNexus and Vocalcom Cloud Contact Center.

iNexus price starts at $49 per month , On a scale between 1 to 10 iNexus is rated 2, which is much lower than the average cost of Call Center software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Vocalcom Cloud Contact Center is more expensive than iNexus.

Which software includes more/better features?

We've compared iNexus Vs. Vocalcom based on some of the most important and required Call Center features.

iNexus: We are still working to collect the list of features for iNexus.

Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

The software is a useful solution for businesses of all sizes and a wide range of types. Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.