Compare Infinity Call Tracking and USAN IVR - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Infinity Call Tracking or USAN IVR?

USAN IVR is more expensive to implement (TCO) than Infinity Call Tracking, and USAN IVR is rated higher (89/100) than Infinity Call Tracking (75/100). USAN IVR offers users more features (3) than Infinity Call Tracking (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infinity Tracking Vs. USAN INC

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? Infinity Call Tracking or USAN IVR?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infinity Call Tracking and USAN IVR.

Infinity Call Tracking price starts at $199 per month , On a scale between 1 to 10 Infinity Call Tracking is rated 6, which is similar to the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Infinity Call Tracking cost is around the same cost of USAN IVR.

Which software includes more/better features?

We've compared Infinity Call Tracking Vs. USAN IVR based on some of the most important and required Call Center features.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Infinity Call Tracking's typical customers include: Small, medium and large size businesses, and USAN IVR's target customer size include: Small business, Large business.