Compare Infinity Call Tracking and VanillaSoft - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Infinity Call Tracking or VanillaSoft?

Infinity Call Tracking is more expensive to implement (TCO) than VanillaSoft, and VanillaSoft is rated higher (80/100) than Infinity Call Tracking (75/100). VanillaSoft offers users more features (3) than Infinity Call Tracking (0). There is a clear winner in this case and it is VanillaSoft!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infinity Tracking Vs. VanillaSoft

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? Infinity Call Tracking or VanillaSoft?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infinity Call Tracking and VanillaSoft.

Infinity Call Tracking price starts at $199 per month , On a scale between 1 to 10 Infinity Call Tracking is rated 6, which is similar to the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Infinity Call Tracking is more expensive than VanillaSoft.

Which software includes more/better features?

We've compared Infinity Call Tracking Vs. VanillaSoft based on some of the most important and required Call Center features.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Infinity Call Tracking's typical customers include: Small, medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.