Compare Infor Epiphany and Zoho CRM - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - Infor Epiphany or Zoho CRM?

Infor Epiphany is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Infor Epiphany (78/100). Zoho CRM offers users more features (16) than Infor Epiphany (10). There is a clear winner in this case and it is Zoho CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infor Global Solutions Vs. Zoho

Infor Global Solutions: Infor Global Solutions is a privately held U.S. software company that specializes in enterprise software ranging from financial systems and resource planning (ERP) to supply chain and customer relationships.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Infor Epiphany or Zoho CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infor Epiphany and Zoho CRM.

Infor Epiphany accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Infor Epiphany is rated 8, which is higher than the average cost of CRM software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Infor Epiphany is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared Infor Epiphany Vs. Zoho CRM based on some of the most important and required CRM features.

Infor Epiphany: Call Center Management, Customer Self Service Portal, Customer Service, Email Marketing, Marketing Automation, Multi-Channel Marketing, Remote Access, Social Media.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

The Infor Epiphany software is a cross-industry solution which can be scaled for any size of business. Zoho CRM is focused on startup to medium firms in different markets.



Infor Epiphany

ITQlick rating
(2.8/5)

Infor Epiphany provides software for customer experience management. The solution includes modules that cover the full customer cycle from interaction, marketing, sales, service and optimization of the customer...

Categories: CRM, Banking CRM, Call Center, Casino CRM.

Zoho CRM

ITQlick rating
(4.2/5)

starts at $14 per user/month

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team co...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Relationship Management, Customer Loyalty.

Compare specifications

Compare features

Infor Epiphany: 10 Features

Call Center Management
Customer Self Service Portal
Customer Service
Email Marketing
Marketing Automation
Multi-Channel Marketing
Remote Access
Social Media
Social Analytics
Social Customer Care

Zoho CRM: 16 Features

Billing/Invoicing
Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Document Management
Email Marketing
Knowledge Base
Lead Management
Multi-Language
Social Advertising
Social Media
Workflow Rules & Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Infor Ep...
ITQlick rating
2.8/5
Score
78/100
Pricing
9.8/10
License pricing
Pricing not available
Functionality
28
Compare
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.