Compare Integria IMS and Desk-com - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Integria IMS or Desk-com?

Integria IMS is more expensive to implement (TCO) than Desk-com, and Desk-com is rated higher (90/100) than Integria IMS (89/100). Desk-com offers users more features (16) than Integria IMS (0). There is a clear winner in this case and it is Desk-com!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ártica Soluciones Tecnológicas Vs. Salesforce.com

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Integria IMS or Desk-com?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Integria IMS and Desk-com.

Integria IMS price starts at $6,000 per year , On a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software. Desk-com price starts at $25 per user/month , When comparing Desk-com to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Integria IMS is more expensive than Desk-com.

Which software includes more/better features?

We've compared Integria IMS Vs. Desk-com based on some of the most important and required Help Desk features.

Integria IMS: We are still working to collect the list of features for Integria IMS.

Desk-com: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting.

Target customer size

Integria IMS's typical customers include: Small, medium and large size businesses, Desk.