Integria IMS Vs Faveo HELPDESK (Nov 2020)

Shlomi LaviShlomi Lavi / Nov 25, 2020

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Bottom Line: Which is Better - Integria IMS or Faveo HELPDESK?

Integria IMS is more expensive to implement (TCO) than Faveo HELPDESK, Integria IMS is rated higher (89/100) than Faveo HELPDESK (83/100).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Ártica Soluciones Tecnológicas compares with Ladybird Web Solution Pvt Ltd?

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Ladybird Web Solution Pvt Ltd: Ladybird web Solution has been operational since May 2009 and has been providing complete web & internet marketing solutions to its clients ever since. We are focused on niche, unsophisticated customer friendly web development, digital marketing & Web hosting solutions. We promise to be a trustworthy partner for you with our conviction, swift appro...

Who's more expensive? Integria IMS or Faveo HELPDESK?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Integria IMS and Faveo HELPDESK.

Integria IMS price starts at $3,750 per year , on a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software. Faveo HELPDESK price starts at $480 per license , when comparing Faveo HELPDESK to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Integria IMS is more expensive than Faveo HELPDESK.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Integria IMS Vs. Faveo HELPDESK based on some of the most important and required Help Desk features. Integria IMS: We are still working to collect the list of features for Integria IMS. Faveo HELPDESK: We are still working to collect the list of features for Faveo HELPDESK.

Target customer size

Integria IMS's typical customers include: Small, medium and large size businesses, and Faveo HELPDESK's target customer size include: Small businesses and start ups.

Integria IMS

ITQlick rating
(4.1/5)

starts at $3,750 per year

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.

Categories: Help Desk.

Faveo HELPDESK

ITQlick rating
(4.8/5)

starts at $480 per license

Faveo Helpdesk is an open-source web-based help desk software that assists agents in utilizing a search feature for tools and content and creating URLs visible on search engines.

Categories: Dashboards & KPIs, Help Desk, Ticket Management, ITIL, Knowledge Management.

Compare specifications

Compare features

Integria IMS: 0 Features

We are working to collect the list of features

Faveo HELPDESK: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Integria
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$3,750 per year
Functionality
3
Compare
Faveo
ITQlick rating
4.8/5
Score
83/100
Pricing
2/10
License pricing
$480 per license
Functionality
5
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.