Integria IMS Vs KronoDesk (Oct 2020)

Shlomi LaviShlomi Lavi / Oct 17, 2020

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Bottom Line: Which is Better - Integria IMS or KronoDesk?

Integria IMS is more expensive to implement (TCO) than KronoDesk, Integria IMS is rated higher (89/100) than KronoDesk (83/100). KronoDesk offers more features (7) to their users than Integria IMS (0).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Ártica Soluciones Tecnológicas compares with Inflectra?

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...

Who's more expensive? Integria IMS or KronoDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Integria IMS and KronoDesk.

Integria IMS price starts at $3,750 per year , on a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software. KronoDesk price starts at $36 per user/month , when comparing KronoDesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Integria IMS is more expensive than KronoDesk.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Integria IMS Vs. KronoDesk based on some of the most important and required Help Desk features. Integria IMS: We are still working to collect the list of features for Integria IMS. KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting.

Target customer size

Integria IMS's typical customers include: Small, medium and large size businesses, KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution.

Integria IMS

ITQlick rating
(4.1/5)

starts at $3,750 per year

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.

Categories: Help Desk.

KronoDesk

ITQlick rating
(3.3/5)

starts at $36 per user/month

KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Users can provide personalized dashboard for both your support per...

Categories: Document Management, Customer Success, Help Desk, Ticket Management, Knowledge Management.

Compare specifications

Compare features

Integria IMS: 0 Features

We are working to collect the list of features

KronoDesk: 7 Features

Billing and Invoicing
Contract Management
Customer Survey
Knowledge Base/FAQ
Reporting
Rules/Workflows
Scheduling
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Integria
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$3,750 per year
Functionality
3
Compare
KronoDesk
ITQlick rating
3.3/5
Score
83/100
Pricing
2/10
License pricing
$36 per user/month
Functionality
13
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.