Compare Integria IMS and SolarWinds Service Desk - Nov 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Integria IMS or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Integria IMS, and Integria IMS is rated higher (89/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than Integria IMS (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ártica Soluciones Tecnológicas Vs. Samanage

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Integria IMS or Samanage Asset Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Integria IMS and Samanage Asset Management.

Integria IMS price starts at $6,000 per year , On a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software. Samanage Asset Management price starts at $15 per user/month , When comparing Samanage Asset Management to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Samanage Asset Management is more expensive than Integria IMS.

Which software includes more/better features?

We've compared Integria IMS Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

Integria IMS: We are still working to collect the list of features for Integria IMS.

Samanage Asset Management: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Integria IMS's typical customers include: Small, medium and large size businesses, SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.