Compare Integria IMS and SapphireIMS - Jun 2022

Shlomi LaviShlomi Lavi / Jun 08, 2022

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Bottom Line: Which is Better - Integria IMS or SapphireIMS?

Integria IMS is more expensive to implement (TCO) than SapphireIMS, and Integria IMS is rated higher (89/100) than SapphireIMS (84/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ártica Soluciones Tecnológicas Vs. Tecknodreams

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...

Who is more expensive? Integria IMS or SapphireIMS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Integria IMS and SapphireIMS.

Integria IMS price starts at $6,000 per year , On a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software.

Bottom line: Integria IMS is more expensive than SapphireIMS.

Which software includes more/better features?

We've compared Integria IMS Vs. SapphireIMS based on some of the most important and required Help Desk features.

Integria IMS: We are still working to collect the list of features for Integria IMS.

SapphireIMS: We are still working to collect the list of features for SapphireIMS.

Target customer size

Integria IMS's typical customers include: Small, medium and large size businesses, The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.

Integria IMS

ITQlick rating
(4.1/5)

starts at $6,000 per year

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.

Categories: Help Desk.

SapphireIMS

ITQlick rating
(4.4/5)

SapphireIMS is an IT Service Management Software which can be deployed as a cloud service or on premises. It can be used by any business of any size to automate company IT service management. It includes incide...

Categories: Fixed Asset Management, Audit Management, Billing & Provisioning, Help Desk, Configuration management.

Compare specifications

Compare features

Integria IMS: 0 Features

We are working to collect the list of features

SapphireIMS: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Integria...
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$6,000 per year
Functionality
3
Compare
SapphireIMS
ITQlick rating
4.4/5
Score
84/100
Pricing
2/10
License pricing
Pricing not available
Functionality
10
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.