starts at $3,750 per year
Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.
Compare PricingIntegria IMS Vs TeamSupport (Oct 2020)
Compare Pricing
Shlomi Lavi / Oct 17, 2020
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TeamSupport
ITQlick rating
starts at $50 per user/month
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
PriceDemoCompare specifications
Integria IMS Specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (4.1/5) |
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> Integria IMS |
| Company: | Ártica Soluciones Tecnológicas |
| Pricing: | starts at $3,750 per year |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Integria IMS review, Integria IMS pricing, Integria IMS alternatives |
TeamSupport Specifications
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> TeamSupport |
| Company: | TeamSupport |
| Pricing: | starts at $50 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Compare features
Integria IMS: 0 Features
We are working to collect the list of features
TeamSupport: 15 Features
Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Social Media
Bottom Line: Which is Better - Integria IMS or TeamSupport?
Integria IMS is more expensive to implement (TCO - Total Cost of Ownership) than TeamSupport, Integria IMS is rated higher (89/100) than TeamSupport (87/100). TeamSupport offers more features (15) to their users than Integria IMS (0).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Ártica Soluciones Tecnológicas compares with TeamSupport?
Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who's more expensive? Integria IMS or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Integria IMS and TeamSupport.
Integria IMS price starts at $3,750 per year , on a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software. TeamSupport price starts at $50 per user/month , when comparing TeamSupport to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Integria IMS is more expensive than TeamSupport.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Integria IMS Vs. TeamSupport based on some of the most important and required Help Desk features. Integria IMS: We are still working to collect the list of features for Integria IMS. TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
Integria IMS's typical customers include: Small, medium and large size businesses, This program is aimed at the companies that know their product, but are still eager to please those their clients.
ITQlick rating
ITQlick score
Pricing score
License pricing
Functionality score
Software review
Compare
Integria
Score
89/100
Pricing
4/10
License pricing
$3,750 per year
Functionality
3
Review
Compare
TeamSupport
Score
87/100
Pricing
2/10
License pricing
$50 per user/month
Functionality
44
Review
Compare
Freshdesk
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Review
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Zoho
Score
92/100
Pricing
4/10
License pricing
$12 per user/month
Functionality
3
Review
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FuseDesk
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Review
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Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.