Compare Integria IMS and Tele-Support HelpDesk - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Integria IMS or Tele-Support HelpDesk?

Integria IMS is more expensive to implement (TCO) than Tele-Support HelpDesk, and Integria IMS is rated higher (89/100) than Tele-Support HelpDesk (83/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ártica Soluciones Tecnológicas Vs. Resource Dynamics, Inc.

Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.

Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications. We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a power...

Who is more expensive? Integria IMS or Tele-Support HelpDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Integria IMS and Tele-Support HelpDesk.

Integria IMS price starts at $6,000 per year , On a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software. Tele-Support HelpDesk price starts at $395 per license , When comparing Tele-Support HelpDesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Integria IMS is more expensive than Tele-Support HelpDesk.

Which software includes more/better features?

We've compared Integria IMS Vs. Tele-Support HelpDesk based on some of the most important and required Help Desk features.

Integria IMS: We are still working to collect the list of features for Integria IMS.

Tele-Support HelpDesk: We are still working to collect the list of features for Tele-Support HelpDesk.

Target customer size

Integria IMS's typical customers include: Small, medium and large size businesses, The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management.