Compare IntelligenceBank and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - IntelligenceBank or Zendesk?

IntelligenceBank is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than IntelligenceBank (80/100). Zendesk offers users more features (23) than IntelligenceBank (6). There is a clear winner in this case and it is Zendesk!

Looking for the right Digital Asset Management (DAM) solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

IntelligenceBank Pty Ltd Vs. Zendesk

IntelligenceBank Pty Ltd: IntelligenceBank is an online information management platform, that makes it easy for people to manage, share and 'broadcast' their documents, charts and live data. nnIntelligenceBank provides the following solutions to its blue chip clients:nn1. Brand Hubs and Digital Asset Managementn2. Online Board Portalsn3. Risk and Gover...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? IntelligenceBank or Zendesk?

The real total cost of ownership (TCO) of Digital Asset Management (DAM) software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IntelligenceBank and Zendesk.

IntelligenceBank price starts at $15 per feature/month , On a scale between 1 to 10 IntelligenceBank Knowledge Management is rated 4, which is lower than the average cost of Digital Asset Management (DAM) software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Digital Asset Management (DAM) software cost.

Bottom line: IntelligenceBank is more expensive than Zendesk.

Which software includes more/better features?

We've compared IntelligenceBank Vs. Zendesk based on some of the most important and required Digital Asset Management (DAM) features.

IntelligenceBank: Version Control, Workflow, Automatic Scheduled Reporting, Data Analysis Tools, Project Management, User Access Controls.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.