Compare IntelliResponse Virtual Agent and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - IntelliResponse Virtual Agent or Zoho CRM?

IntelliResponse Virtual Agent is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than IntelliResponse Virtual Agent (77/100). Zoho CRM offers users more features (16) than IntelliResponse Virtual Agent (0). There is a clear winner in this case and it is Zoho CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

IntelliResponse Systems Inc. Vs. Zoho

IntelliResponse Systems Inc.: IntelliResponse is the world’s leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world. Some of the world’s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliRes...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? IntelliResponse Virtual Agent or Zoho CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IntelliResponse Virtual Agent and Zoho CRM.

IntelliResponse Virtual Agent accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 IntelliResponse Virtual Agent (VA) is rated 8, which is higher than the average cost of CRM software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: IntelliResponse Virtual Agent is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared IntelliResponse Virtual Agent Vs. Zoho CRM based on some of the most important and required CRM features.

IntelliResponse Virtual Agent: We are still working to collect the list of features for IntelliResponse Virtual Agent.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

The software is a viable product for businesses of all sizes and a wide range of types. Zoho CRM is focused on startup to medium firms in different markets.