Compare InTouch and Freshsales - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - InTouch or Freshsales?

Freshsales is more expensive to implement (TCO) than InTouch, and Freshsales is rated higher (93/100) than InTouch (91/100). InTouch offers users more features (3) than Freshsales (0).

Looking for the right Legal Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Customers Really Matter Ltd Vs. FRESHDESK INC.

Customers Really Matter Ltd: Everything we do at CRM is based upon the idea that the customer is the lifeblood of business. This applies both to our services, which help organisations build and strengthen customer relationships, and also in the service and support we provide to our clients before, during and after projects. We understand the pressure of being a small business ...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? InTouch or Freshsales?

The real total cost of ownership (TCO) of Legal Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for InTouch and Freshsales.

InTouch price starts at $368.74 per user/month , On a scale between 1 to 10 InTouch is rated 2, which is much lower than the average cost of Legal Management software. Freshsales price starts at $15 per user/month , When comparing Freshsales to its competitors, the software is rated 2 - much lower than the average Legal Management software cost.

Bottom line: InTouch cost is around the same cost of Freshsales.

Which software includes more/better features?

We've compared InTouch Vs. Freshsales based on some of the most important and required Legal Management features.

InTouch: Data Import/Export, Basic Reports, Online Customer Support.

Freshsales: We are still working to collect the list of features for Freshsales.

Target customer size

InTouch Legal Management software is primarily designed for law firms, solo practitioners, and in-house legal departments. The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing.