Compare InTouch vs RightNow CX

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
InTouch
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
RightNow
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
Filevine
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
24
Fit small business
Fit medium business
Fit large business
Software review
Clio
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$39 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
MyCase
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Hosting
On premise and Cloud
Functionality score
24
Fit small business
Fit medium business
Fit large business
Software review

InTouch Vs. RightNow CX: Which is better?

Shlomi Lavi / Aug 22, 2020

Looking for the right Legal Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Customers Really Matter Ltd: Everything we do at CRM is based upon the idea that the customer is the lifeblood of business. This applies both to our services, which help organisations build and strengthen customer relationships, and also in the service and support we provide to our clients before, during and after projects. We understand the pressure of being a small business and we aim to take this as much of this pressure from your shoulders as possible. Whether it be offering advice on which systems you really need, or taking you through the neccessary steps to get you making the most from your system, CRM is happy to help.

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and through a number of high-profile acquisitions. Oracle is the third-largest software maker by revenue, afterMicrosoft and IBM. 

Pricing/cost comparison

The real cost of Legal Management software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for InTouch TCO and RightNow CX total cost to help with the total cost of ownership calculation.

InTouch price Starting from $19 per user/month , on a scale between 1 to 10 InTouch is rated 2, which is much lower than the average cost of Legal Management software. RightNow CX accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 InTouch is rated 2, which is much lower than the average cost of Legal Management software.

Bottom line:RightNow CX is more expensive than InTouch.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared InTouch Vs. RightNow CX based on some of the most important and required Legal Management features.
InTouch: Data Import/Export, Basic Reports, Online Customer Support, ..
RightNow CX list of features include the following: Customer Service, Marketing Automation, Sales Automation, .

Target customer size

Customers of the software mainly include small and medium businesses with backgrounds in a wide range of industries. The software is a viable product for all business sizes and in a wide range of industries.

InTouch

ITQlick rating
(3/5)

Starting from $19 per user/month

InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features like sales deal management, contact management, calendar sharing, mar...

Categories: Customer Relationship Management, Retail & POS.

RightNow CX

ITQlick rating
(4.3/5)

RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologi...

Categories: CRM, Casino CRM, Complaint Management, Customer Loyalty, Healthcare CRM.

Compare screenshots

Compare specifications

InTouch Specifications

Name: InTouch
Company: Customers Really Matter Ltd
Address North Somerset, United Kingdom
Website:https://www.intouchcrm.com/
Platforms: Desktop, Cloud

RightNow CX Specifications

Name: RightNow CX
Company: Oracle Corporation
Address Oracle Corp, Oracle Parkway, Redwood City, CA
Website:https://cx.rightnow.com/
Platforms: Desktop, Mobile, Cloud

Compare features

InTouch: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

RightNow CX: 3 Features

Customer Service
Marketing Automation
Sales Automation