Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - IP Phone or 8x8 Contact Center?
IP Phone is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than IP Phone (50/100). 8x8 Contact Center offers users more features (14) than IP Phone (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Evolve IP Vs. 8x8, INC
Evolve IP: Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP’s combination of security, stability, scalability, and lower total cost of ownership is fun...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? IP Phone or 8x8 Contact Center?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IP Phone and 8x8 Contact Center.
IP Phone price starts at $50 per month , On a scale between 1 to 10 IP Phone System is rated 10, which is much higher than the average cost of VoIP software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: IP Phone is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared IP Phone Vs. 8x8 Contact Center based on some of the most important and required VoIP features.
IP Phone: IVR (Interactive Voice Response), Call Center, Contact Management, VoIP, IVR.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
IP Phone's typical customers include: Medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.