Compare IssueTrak and ChangeGear - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - IssueTrak or ChangeGear?

ChangeGear is more expensive to implement (TCO) than IssueTrak, and ChangeGear is rated higher (86/100) than IssueTrak (78/100). IssueTrak offers users more features (14) than ChangeGear (0).

Looking for the right Issue Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Issue Trak Vs. SunView Software, Inc.

Issue Trak: Issue trak is a software development firm. After several years of delivering custom tracking applications to clients, founder Hank Luhring came up with a vision for a web-based software program that would allow customers to enter support requests online.

SunView Software, Inc.: SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT in...

Who is more expensive? IssueTrak or ChangeGear?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IssueTrak and ChangeGear.

IssueTrak price starts at $59 per agent/month , On a scale between 1 to 10 IssueTrak is rated 4, which is lower than the average cost of Issue Management software. ChangeGear price starts at $46 per user/month , When comparing ChangeGear to its competitors, the software is rated 6 - similar to the average Issue Management software cost.

Bottom line: ChangeGear is more expensive than IssueTrak.

Which software includes more/better features?

We've compared IssueTrak Vs. ChangeGear based on some of the most important and required Issue Management features.

IssueTrak: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

ChangeGear: We are still working to collect the list of features for ChangeGear.

Target customer size

IssueTrak's typical customers include: Small, medium and large size businesses, The software is a useful solution for small and medium businesses as well as large enterprises.