Compare IssueTrak and Pipedrive - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - IssueTrak or Pipedrive?

IssueTrak is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than IssueTrak (78/100). IssueTrak offers users more features (14) than Pipedrive (4).

Looking for the right Issue Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Issue Trak Vs. Pipedrive

Issue Trak: Issue trak is a software development firm. After several years of delivering custom tracking applications to clients, founder Hank Luhring came up with a vision for a web-based software program that would allow customers to enter support requests online.

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

Who is more expensive? IssueTrak or Pipedrive?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IssueTrak and Pipedrive.

IssueTrak price starts at $59 per agent/month , On a scale between 1 to 10 IssueTrak is rated 4, which is lower than the average cost of Issue Management software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Issue Management software cost.

Bottom line: IssueTrak is more expensive than Pipedrive.

Which software includes more/better features?

We've compared IssueTrak Vs. Pipedrive based on some of the most important and required Issue Management features.

IssueTrak: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

IssueTrak's typical customers include: Small, medium and large size businesses, Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.