Compare IssueTrak and Planio - Feb 2022

Shlomi Lavi

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Bottom Line: Which is Better - IssueTrak or Planio?

Planio is more expensive to implement (TCO) than IssueTrak, and Planio is rated with the same score (78/100) as IssueTrak (78/100). IssueTrak offers users more features (14) than Planio (7). There is a clear winner in this case and it is IssueTrak!

Looking for the right Issue Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Issue Trak Vs. Planio GmbH

Issue Trak: Issue trak is a software development firm. After several years of delivering custom tracking applications to clients, founder Hank Luhring came up with a vision for a web-based software program that would allow customers to enter support requests online.

Planio GmbH: Goodbye Chaos - Hello Project Success!nnPlanio is engineered to make your projects more successful and fun! You’ll immediately see improvements in your work, planning, and team collaboration. But don’t take our word for it... try it yourself, for free!

Who is more expensive? IssueTrak or Planio?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IssueTrak and Planio.

IssueTrak price starts at $59 per agent/month , On a scale between 1 to 10 IssueTrak is rated 4, which is lower than the average cost of Issue Management software. Planio price starts at $21.56 per month , When comparing Planio to its competitors, the software is rated 6 - similar to the average Issue Management software cost.

Bottom line: Planio is more expensive than IssueTrak.

Which software includes more/better features?

We've compared IssueTrak Vs. Planio based on some of the most important and required Issue Management features.

IssueTrak: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Planio: Basic Reports, Data Import/Export, Online Customer Support, Workflow, Issue Tracking.

Target customer size

IssueTrak's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes, including large multi-national companies.