Compare IssueTrak and USERSNAP - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - IssueTrak or USERSNAP?

USERSNAP is more expensive to implement (TCO) than IssueTrak, and USERSNAP is rated higher (90/100) than IssueTrak (78/100). IssueTrak offers users more features (14) than USERSNAP (0).

Looking for the right Issue Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Issue Trak Vs. Usersnap

Issue Trak: Issue trak is a software development firm. After several years of delivering custom tracking applications to clients, founder Hank Luhring came up with a vision for a web-based software program that would allow customers to enter support requests online.

Usersnap: Are you managing 80 web projects at the same time? Organizing the communication among designers, developers, quality assurance and your customers? Or just trying to capture user feedback on your new pet project? Usersnap got you covered, no matter how small or large your projects and teams are. No endless email conversation ever again.

Who is more expensive? IssueTrak or USERSNAP?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IssueTrak and USERSNAP.

IssueTrak price starts at $59 per agent/month , On a scale between 1 to 10 IssueTrak is rated 4, which is lower than the average cost of Issue Management software. USERSNAP price starts at $9 per 2 users/month , When comparing USERSNAP to its competitors, the software is rated 4 - lower than the average Issue Management software cost.

Bottom line: IssueTrak cost is around the same cost of USERSNAP.

Which software includes more/better features?

We've compared IssueTrak Vs. USERSNAP based on some of the most important and required Issue Management features.

IssueTrak: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

USERSNAP: We are still working to collect the list of features for USERSNAP.

Target customer size

IssueTrak's typical customers include: Small, medium and large size businesses, The typical customers of Usersnap software are the individuals or organizations in the small businesses (having one to 100 employees) and/or medium-sized businesses (having 100 to 1,000 employees) that rely on the services from the industry of IT, data hosting and information related services, mainly about bug tracking.