Compare IssueTrak and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - IssueTrak or Zoho CRM?

IssueTrak is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than IssueTrak (78/100). Zoho CRM offers users more features (16) than IssueTrak (14). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Issue Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Issue Trak Vs. Zoho

Issue Trak: Issue trak is a software development firm. After several years of delivering custom tracking applications to clients, founder Hank Luhring came up with a vision for a web-based software program that would allow customers to enter support requests online.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? IssueTrak or Zoho CRM?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IssueTrak and Zoho CRM.

IssueTrak price starts at $59 per agent/month , On a scale between 1 to 10 IssueTrak is rated 4, which is lower than the average cost of Issue Management software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Issue Management software cost.

Bottom line: IssueTrak is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared IssueTrak Vs. Zoho CRM based on some of the most important and required Issue Management features.

IssueTrak: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

IssueTrak's typical customers include: Small, medium and large size businesses, Zoho CRM is focused on startup to medium firms in different markets.