Compare iSupport and Helpshift - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - iSupport or Helpshift?

Helpshift is more expensive to implement (TCO) than iSupport, and iSupport is rated higher (81/100) than Helpshift (77/100). iSupport offers users more features (7) than Helpshift (0). There is a clear winner in this case and it is iSupport!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

iSupport Software Vs. Helpshift

iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Who is more expensive? iSupport or Helpshift?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for iSupport and Helpshift.

iSupport price starts at $699 per license , On a scale between 1 to 10 iSupport is rated 4, which is lower than the average cost of Help Desk software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: Helpshift is more expensive than iSupport.

Which software includes more/better features?

We've compared iSupport Vs. Helpshift based on some of the most important and required Help Desk features.

iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Self Service Portal, Service Level Agreements.

Helpshift: We are still working to collect the list of features for Helpshift.

Target customer size

The software is suitable for the front-desk customer support needs of small and medium business ventures. and Helpshift's target customer size include: Small, medium and large size businesses.