Compare iSupport and IT Asset - Jul 2022
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Bottom Line: Which is Better - iSupport or IT Asset?
IT Asset is more expensive to implement (TCO) than iSupport, and IT Asset is rated higher (89/100) than iSupport (81/100). iSupport offers users more features (7) than IT Asset (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
iSupport Software Vs. Samanage
iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? iSupport or IT Asset Management?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for iSupport and IT Asset Management.
iSupport price starts at $699 per license , On a scale between 1 to 10 iSupport is rated 4, which is lower than the average cost of Help Desk software. IT Asset Management price starts at $800 per user/year , When comparing IT Asset Management to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: iSupport cost is around the same cost of IT Asset Management.
Which software includes more/better features?
We've compared iSupport Vs. IT Asset based on some of the most important and required Help Desk features.
iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Self Service Portal, Service Level Agreements.
IT Asset Management: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
The software is suitable for the front-desk customer support needs of small and medium business ventures. SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.
IT Asset
starts at $800 per user/year
Knowing which IT assets you have and how they are used has become a challenge in today's complex and ever evolving IT infrastructure. A typical IT infrastructure has many different assets of various types, and...
Compare PricingCompare specifications
iSupport Specifications
ITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> iSupport review |
Company: | iSupport Software |
Pricing: | starts at $699 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | iSupport review, iSupport pricing, iSupport alternatives |
IT Asset Specifications
ITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | IT Asset Management -> IT Asset review |
Company: | Samanage |
Pricing: | starts at $800 per user/year |
Typical customers: | Start up, Small business, Medium business, Large business, Private use |
Platforms: | Desktop, Cloud |
Links: | IT Asset review, IT Asset pricing, IT Asset alternatives |
Compare features
iSupport: 7 Features
IT Asset Management: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.