Compare iSupport and Mhelpdesk - Jul 2022
Compare Pricing
Shlomi Lavi / Jul 25, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - iSupport or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than iSupport, and Mhelpdesk is rated higher (95/100) than iSupport (81/100). Mhelpdesk offers users more features (15) than iSupport (7).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
iSupport Software Vs. Mhelpdesk
iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? iSupport or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for iSupport and Mhelpdesk.
iSupport price starts at $699 per license , On a scale between 1 to 10 iSupport is rated 4, which is lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Mhelpdesk is more expensive than iSupport.
Which software includes more/better features?
We've compared iSupport Vs. Mhelpdesk based on some of the most important and required Help Desk features.
iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Self Service Portal, Service Level Agreements.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
The software is suitable for the front-desk customer support needs of small and medium business ventures. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.
Compare specifications
iSupport Specifications
| ITQlick Score: | 81/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> iSupport review |
| Company: | iSupport Software |
| Pricing: | starts at $699 per license |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | iSupport review, iSupport pricing, iSupport alternatives |
Mhelpdesk Specifications
| ITQlick Score: | 95/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Field Service -> Mhelpdesk review |
| Company: | Mhelpdesk |
| Pricing: | starts at $374 per 10 users/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop |
| Links: | Mhelpdesk review, Mhelpdesk pricing, Mhelpdesk alternatives |
Compare features
iSupport: 7 Features
Mhelpdesk: 15 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.