Compare iSupport and SherpaDesk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - iSupport or SherpaDesk?

SherpaDesk is more expensive to implement (TCO) than iSupport, and SherpaDesk is rated with the same score (81/100) as iSupport (81/100). iSupport offers users more features (7) than SherpaDesk (0). There is a clear winner in this case and it is iSupport!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

iSupport Software Vs. SherpaDesk

iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...

SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...

Who is more expensive? iSupport or SherpaDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for iSupport and SherpaDesk.

iSupport price starts at $699 per license , On a scale between 1 to 10 iSupport is rated 4, which is lower than the average cost of Help Desk software. SherpaDesk price starts at $39 per agent/month , When comparing SherpaDesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: iSupport cost is around the same cost of SherpaDesk.

Which software includes more/better features?

We've compared iSupport Vs. SherpaDesk based on some of the most important and required Help Desk features.

iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Self Service Portal, Service Level Agreements.

SherpaDesk: We are still working to collect the list of features for SherpaDesk.

Target customer size

The software is suitable for the front-desk customer support needs of small and medium business ventures. and SherpaDesk's target customer size include: SMBs.