Compare iSupport and SysAid - Jul 2022
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Bottom Line: Which is Better - iSupport or SysAid?
SysAid is more expensive to implement (TCO) than iSupport, and iSupport is rated higher (81/100) than SysAid (79/100). SysAid offers users more features (9) than iSupport (7).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
iSupport Software Vs. SysAid Technologies Ltd.
iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...
SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...
Who is more expensive? iSupport or SysAid?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for iSupport and SysAid.
iSupport price starts at $699 per license , On a scale between 1 to 10 iSupport is rated 4, which is lower than the average cost of Help Desk software. SysAid price starts at $1,211 per year , When comparing SysAid to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: SysAid is more expensive than iSupport.
Which software includes more/better features?
We've compared iSupport Vs. SysAid based on some of the most important and required Help Desk features.
iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Self Service Portal, Service Level Agreements.
SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration.
Target customer size
The software is suitable for the front-desk customer support needs of small and medium business ventures. SysAid was originally intended for IT practitioners.
Compare specifications
iSupport Specifications
ITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> iSupport review |
Company: | iSupport Software |
Pricing: | starts at $699 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | iSupport review, iSupport pricing, iSupport alternatives |
SysAid Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> SysAid review |
Company: | SysAid Technologies Ltd. |
Pricing: | starts at $1,211 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | SysAid review, SysAid pricing, SysAid alternatives |
Compare features
iSupport: 7 Features
SysAid: 9 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.